Onboarding Voca CIC Service
This procedure describes how to onboard a new Voca CIC service.
| ➢ | To onboard a Voca CIC service: |
| 1. | Do one of the following: |
| ● | In the Customers page, from the Add Service drop-down, choose Voca CIC. |
| ● | In the Services page, choose Voca CIC. |
|
Parameter |
Description |
|---|---|
|
Tenant Name |
Name of the tenant service. |
|
Tenant Domain Name |
Name of the Microsoft domain of the customer tenant. |
|
Tenant Administrator Email |
Email of the domain administrator of the customer tenant. |
|
Country |
Name of the country location of the customer tenant. |
|
Time Zone |
Time Zone of the customer tenant |
|
Voice |
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|
Concurrent Channel Licenses |
|
|
Available Concurrent Channels |
|
|
Digital Engagement |
|
|
Available Digital Engagement Channels |
|
|
Number of Digital Engagement Workers |
|
|
Available Channels |
|
|
VocaNOM Branch IVR |
|
|
Max. Auto Attendant Entries |
|
|
Auto Attendant Contact Name Recognition Format |
|
|
System Language |
|
|
Second Language |
|
|
Flow Designer Language |
|
|
DECT Support |
|
|
IVR Leading Number (mandatory) |
|
|
Branch Leading Number (mandatory) |
|
|
Hide CLI (GDPR Compliance) |
|
|
Enable SMS Support |
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|
Data Retention Duration |
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